60-Day Return Policy

Can I return something I've purchased? 

We are happy to offer a store credit, exchange, or refund on an item you've purchased from us - simply contact us within 60 days of your order date.

Please note, if you are returning multiple items from different orders, these items must be sent back separately in order for our Returns Team to accurately process your return.

 

Incorrect Item/Damaged on Arrival

If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.

Please don't dispose of the item until we've had a chance to chat with you!

 

Here's how it works

1. Get in touch

To request a return, please contact us by clicking the "contact us" section. 

Please ensure you get in touch with us first by giving us your order number! 

2. We'll get back to you

One of our Customer Service team members will contact you via email with instructions on how to create your return shipping label to get your item back to us.

3. Pack & Send

Pack up your item carefully, so it reaches us safely . You can re-use our Beats 'n' Gigs packaging, or a similar sized box/bag if you no longer have it.

Following the instructions emailed to you, print your return shipping label, and tape it to the front of the box.

Drop the parcel off at either an Australia Post Outlet, in a free standing post office box, or in your parcel locker.

4. Then what happens?

Returns from metro areas usually arrive to us within 7 business days, and can be longer from regional or remote areas. We will process your exchange, refund or store credit within 5 business days of your return arriving back to us.

We'll be in touch as soon as your return is complete.